Virtual Contact Center Solutions March 24, 2010

Virtual Contact Center Solutions provide companies with sophisticated telecommunications capabilities, including Home Based Agents. As an alternative to offshore outsourcing, companies are incorporating Home Agents in the USA to increase sales, reduce costs and improve customer satisfaction. Hear from Apple, Shaklee and other companies about their success.

Topics will include:
What is a Virtual Contact Center?
How does a Home Agent Model work?
Risks & Rewards
A look into the future
Panel discussion

Our Panel:
Cynthia Williams, Area Manager Home Agents, Apple
Kimberly Odom, Sr. Director Marketing, Contactual
Sharon Pettigrew, Principal, Call Center Group (moderator)

Official Website: http://www.womenintelecom.org